qoki Terms & Conditions

General Terms

These terms and conditions ("Terms") apply to the use of the qoki platform and its services. "qoki", "we", "our" refers to the qoki platform and its operating authority. "User", "you", "your" refers to any person who accesses or uses this platform.

qoki is an online betting and gaming platform operated for Bangladeshi players. By registering or using this platform, you are entering into a legal agreement with these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

qoki reserves the right to change these Terms at any time. Updated Terms take effect from the moment they are published on the platform. Continuing to use the platform means you have accepted the updated Terms.

Eligibility & Age Requirement

The following eligibility criteria must be met to use the qoki platform:

• You must be at least 21 years of age. This platform is operated for users aged 21 and above only.
• You must register your account using accurate and truthful personal information.
• Each user may open only one account. Creating multiple accounts is strictly prohibited.
• An account may not be used on behalf of another person or a third party.

qoki may request necessary documents at any time for age verification. Failure to provide the required documents may result in the account being suspended or closed.

Account Registration & Security

3.1 Registration Process

To open an account with qoki, you must provide accurate and complete information. Providing false or misleading information will result in the immediate cancellation of the account, and any pending transactions or balances may be forfeited.

3.2 Account Security

Keeping your account login credentials confidential is entirely your responsibility. Do not share your password or account details with anyone. You are solely responsible for all activity carried out using your account.

If you suspect unauthorised access to your account, notify the qoki support team immediately. Our support team is available 24/7.

3.3 Account Verification

qoki may initiate an identity verification process at any time. A national ID card, passport, or other documents may be requested. Failure to complete this process may limit your withdrawal access.

Deposit & Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on qoki is ৳300. All payments are processed in Bangladeshi Taka (BDT). Accepted payment methods are: bKash, Nagad, Rocket, and Upay. No other payment methods are accepted.

Every deposit transaction is processed through secure SSL encryption. Deposits must be sent from your own account only — funds sent from third-party accounts are not accepted and will be returned.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals can only be made to the registered mobile banking number linked to the account.

Withdrawals may be delayed if verification has not been completed or if there is an issue with identity verification. qoki reserves the right to hold withdrawals if fraud or misuse is suspected.

4.3 Transaction Responsibility

qoki is not responsible for funds sent to an incorrect account number. Please verify all details carefully before initiating a transaction.

Bonus & Promotion Terms

5.1 Welcome Bonus

qoki offers new users a 100% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds ৳1,000 in bonus, giving a total balance of ৳2,000. Depositing ৳32,000 or more gives the maximum bonus of ৳15,000, for a total of ৳47,000.

5.2 Wagering Requirements

To withdraw bonus funds, you must wager 15 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of deposit and bonus. Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before the bonus funds can be withdrawn.

5.3 Bonus Usage Policy

• Bonus funds cannot be withdrawn directly — the wagering requirements must be met first.
• Each promotion may have its own terms, which will be stated on the promotion page.
• If bonus abuse is found, the bonus may be cancelled and the account may be closed.
• Claiming bonuses through multiple accounts is strictly prohibited.

Betting & Gaming Rules

6.1 General Betting Rules

A confirmed bet cannot be cancelled. qoki reserves the right to cancel bets that were processed incorrectly due to a technical error. In the event of a lost internet connection or technical fault, the outcome of any bets or games in progress at that time will be determined according to the system log.

6.2 Sports Betting

Betting is available on various sports events including cricket, football, and kabaddi. If an event is cancelled, bets will be refunded. In the event of a dispute over a result, a final decision will be made through qoki's own verification process and that decision will be considered final.

6.3 Casino Games & Slots

All slots, live casino, and table games are operated through an RNG (Random Number Generator) or live dealer system. Game results are completely independent and do not depend on previous results. The individual rules of each game are displayed within the game.

6.4 VIP Program

qoki's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. It is possible to move up to a higher tier through regular play. The Bronze tier offers up to 0.2% weekly cashback, Silver 0.5%, Gold 0.8%, and Platinum up to 1.0% weekly cashback.

Prohibited Activities

Any of the following activities are strictly prohibited and may result in the immediate cancellation of the account:

• Fraud, manipulation, or any form of misconduct.
• Claiming bonuses or promotions through multiple accounts.
• Exploiting system vulnerabilities or technical errors for an unfair advantage.
• Money laundering or transactions involving illegal funds.
• Using automated software, bots, or scripts to place bets or play games.
• Collusion or coordinated cheating against other users.
• Allowing a minor (person under 21 years of age) to use the account.

If such activities are detected, qoki reserves the right to forfeit the relevant balance and take legal action if necessary.

Privacy & Data Protection

qoki gives the highest priority to the security of your personal information. All data is kept secure through SSL encryption. We do not sell your information to third parties.

For full details on how your personal information is collected, used, and protected, please read our Privacy Policy.

Limitation of Liability

qoki will not be held liable for losses caused by technical issues, loss of internet connection, third-party service failures, or other circumstances beyond its control. The platform provides its services on an "as is" basis.

In the event of any dispute, qoki's system logs and records will be treated as final evidence. qoki is not obligated to compensate for bets or games lost due to technical or communication failures.

Responsible Gaming

qoki supports responsible gaming and is committed to ensuring the wellbeing of its players. We encourage users to set their own limits and play responsibly.

• Do not bet beyond your financial means.
• Enjoy gaming as a form of entertainment, not as a source of income.
• If you notice signs of gaming addiction, seek professional help.

To learn more about responsible gaming, visit our Responsible Gaming page. This platform is for users aged 21 and above only.

Account Closure & Suspension

11.1 User Rights

Any user may close their account on their own initiative. Please withdraw your available balance before closing the account.

11.2 qoki's Rights

qoki may suspend or cancel any account for the following reasons:

• Violation of the Terms.
• Providing false information.
• Fraud or misconduct.
• Failure to complete identity verification.
• Security or legal reasons.

Dispute Resolution

In the event of any dispute, please contact our support team first. Our team will try to resolve the issue as quickly and fairly as possible. All decisions made by qoki are final and binding.

Contact the support team for dispute resolution:

Amendments & Changes

qoki reserves the right to amend, update, or change these Terms at any time. If a user continues to use the platform after a change, they will be considered to have accepted the updated Terms. Users will be notified of significant changes.

If any part of these Terms is found to be unlawful or unenforceable, the remaining Terms will continue to be in effect without that part.

Related Pages

Alongside these Terms, we recommend reading the following pages:

• Privacy Policy — how your personal information is used.
• Responsible Gaming — guidance on building safe and healthy gaming habits.
• FAQ — answers to common questions in one place.
• About Us — learn more about the qoki platform.