qoki's Privacy Policy

qoki is a secure and reliable online betting and gaming platform operated for Bangladeshi players. We place the highest importance on our users' privacy and are always committed to protecting personal information.

This privacy policy ("Policy") explains what types of personal information we collect when you use qoki's website (qoki.bar), how that information is processed, who it may be shared with, and what your rights regarding your information are.

This policy applies to all individuals who access or register on the qoki platform. By using our services, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

2.1 — Identity Information

The information you provide during account registration includes:

• Full name (first and last name)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID or passport number (for identity verification where applicable)

2.2 — Financial Information

Information collected for processing transactions includes:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates

Note: We do not directly store full payment card or bank account details.

2.3 — Technical & Behavioural Information

Information collected automatically while you use our services:

• IP address and device type
• Browser version and operating system
• Session data — login time, logout time
• Page visits and navigation patterns
• Gaming activity and betting history

We collect information in the following ways:

• Information provided directly: Data you submit through registration, verification, or contact forms.
• Automatic collection: Through cookies and log files while browsing the website.
• Third parties: To confirm transactions via payment providers (such as bKash, Nagad, Rocket, Upay).
• Verification services: When required to confirm identity and age.

4.1 — Service Operations

• Account creation, verification, and management
• Processing deposits and withdrawals
• Gaming history and balance tracking
• Technical support and customer service

4.2 — Security & Compliance

• Fraud detection and prevention
• Ensuring account security
• Implementing responsible gaming policies
• Enforcing the 21+ age verification requirement

4.3 — Service Improvement

• Analytics to improve the user experience
• Communications introducing new games and features (for consenting users only)
• Testing and improving platform performance

qoki does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: With payment service providers such as bKash, Nagad, Rocket, and Upay — only the information necessary to process transactions.
• Technology partners: Service providers that support platform operations, who work under strict confidentiality agreements.
• Legal obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: With the relevant authorities when needed to investigate any unlawful activity.

Outside of the above cases, your information is not shared with third parties for any commercial purpose.

6.1 — Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a limited period to meet legal obligations, resolve disputes, and enforce our agreements.

6.2 — Security Measures

qoki has put the following technical measures in place to protect your information:

• SSL (Secure Socket Layer) encryption — maximum protection during data transfer
• Encrypted storage on data servers
• Access controls — only authorised personnel can access data
• Regular security audits and vulnerability testing
• Two-Factor Authentication (2FA) support

Please keep in mind that no method of transmitting or storing information over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee absolute security.

The qoki website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the quality of our services.

The types of cookies we use:

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand website traffic and usage patterns.

You can disable cookies in your browser settings, but this may limit some functionality of the website.

qoki's services are for people aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration, and if we become aware that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If you become aware of a minor having an account on qoki, please contact us at [email protected].

You have the following rights regarding your personal information:

• Access: You can request a copy of the information we hold about you.
• Correction: You can request that incorrect or incomplete information be corrected.
• Deletion: You can request deletion of your information in certain circumstances, though some information may need to be retained due to legal obligations.
• Objection to processing: You can object to your information being used for marketing communications.
• Portability: Where applicable, you can receive your information in a structured, machine-readable format.
• Withdrawal of consent: You can withdraw any consent you have previously given at any time.

To exercise these rights, write to us at [email protected]. We will process your request in a timely manner.

The qoki website may occasionally contain references to third-party websites. These websites have their own privacy policies, and qoki is not responsible for those policies. We recommend reading the privacy policy of any third-party website before visiting it.

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi have their own data protection policies. When data is transmitted to their platforms, the respective provider's policy applies.

qoki reserves the right to change, update, or revise this privacy policy from time to time. For any significant changes, we will post a notice on the website or inform registered users by email.

If you continue using our services after a change, it will be considered that you have accepted the revised policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Directly on the website — 24/7 support
• Language: Support is available in both Bengali and English

We will try to respond to every message you send as quickly as possible.