Play responsibly on qoki,
enjoy safely
Entertainment should be fun. qoki believes every player gets the best experience when betting consciously and in control — on this page you will find all the tools to keep yourself protected.
Why is responsible gaming important?
Online betting is a popular form of entertainment for millions of people. But like any entertainment, it is most enjoyable when kept within limits. qoki places the wellbeing and safety of every player as its top priority.
Whether you enjoy cricket betting, slots, or live casino, we want it to always be a fun experience. When betting becomes a source of stress or causes financial problems, it stops being entertainment and becomes a burden. qoki's responsible gaming framework exists to help you avoid that.
Important: qoki is only for individuals aged 21 and above. If you or someone you know is facing the harmful effects of gambling, please contact our support team.
Your protection tools
Self-Exclusion
If you feel you need a break, activate self-exclusion. Contact the qoki support team to exclude yourself from your account for a set period or permanently.
Deposit Limits
Set a daily, weekly, or monthly deposit limit. Once a limit is set, lowering it takes effect immediately, but increasing it requires waiting through a designated cooling-off period.
Time-Out Break
Take a time-out session lasting from 24 hours to 30 days. During this time you will not be able to log in to your account or place any bets — come back with a clear head.
Spending Limit Control
Set your own betting budget. Capping the maximum amount you bet each week significantly reduces the risk of overspending.
Awareness Check
Evaluate your betting habits from time to time. Our support team will help you understand through simple questions whether your gaming is still under control.
24/7 Support
If you feel something is wrong at any time, contact qoki via live chat or email. Our experienced support team is always ready to assist in both Bengali and English.
Signs of problem gambling
Most people bet for entertainment and never run into trouble. However, there are certain signs worth knowing — if you notice any of the following in yourself, take note:
- Placing more bets to try to recover money you have lost
- Hiding your betting spending from family or friends
- Repeatedly failing when trying to stop betting
- Continuing to bet while neglecting daily responsibilities, work, or relationships
- Borrowing beyond your means or breaking into savings to bet
- Feeling anxiety, depression, or restlessness related to betting
Healthy betting habits
Following these habits keeps betting within the boundaries of entertainment:
- Set a budget in advance and do not go beyond it
- See betting as entertainment, not a source of income
- Take regular breaks and spend time with family and friends
- Avoid betting when drinking or under mental stress
- Decide on a time limit for each session before you start
- Do not increase your bets impulsively after a loss
4 simple steps to activate protection tools
Log in to qoki
Log in to your account and go to the settings menu.
Open the Responsible Gaming section
Select the "Responsible Gaming" section in your account settings.
Choose the tool you need
Set whichever option you need — deposit limit, time-out, or self-exclusion.
Age verification & protection of minors
qoki is a platform operated strictly for individuals aged 21 and above. Age is verified at registration and additional identity documents may be requested at any time to confirm eligibility.
To parents and guardians: If children or teenagers are present in your home, log out of your account rather than leaving it open on a device, and use a strong password. Using a recognised family filter software is also an effective measure.
If you suspect an underage person is using your account, notify our support team immediately. qoki can lock any account instantly.
Withdrawal processing is put on hold until age verification is complete. This is an important part of our protection system and is in place for the benefit of all players.
Detailed protection policy
Deposit limit details
On qoki you can set daily, weekly, and monthly deposit limits separately. Once a limit is set, it takes effect immediately.
Lowering a limit takes effect right away. However, a request to increase a limit does not take effect immediately — it becomes active only after a cooling-off period has passed. This arrangement helps prevent overspending in moments of impulse.
Please note: the minimum deposit on qoki is ৳300. Setting a limit in line with your budget keeps your spending in check at all times.
Self-exclusion details
Self-exclusion is the feature that lets you close your qoki account on your own initiative, either for a set period or permanently.
While exclusion is active, you will not be able to log in or place bets. The exclusion cannot be cancelled before the period ends — this is intentional.
To activate this feature, email [email protected] or let the support team know via live chat.
Time-out details
A time-out is a short-term break. Your account can be temporarily closed for 24 hours, 7 days, 14 days, or 30 days.
During this period you will not receive any marketing messages. Once the period ends, your account is reactivated automatically.
This is a lighter step — ideal for those who want a brief pause but do not want to be permanently excluded.
Account closure process
If you want to permanently delete your account, contact qoki support. After your request, your balance will be verified and any remaining funds will be returned to your registered bKash, Nagad, Rocket, or Upay number.
Deleting your account will permanently erase all betting history and bonuses, and it may not be possible to open a new account using the same details.
Need help? We're here
If you have any concerns about betting, do not hesitate to reach out. qoki's support team is ready to help in Bengali and English, 7 days a week, 24 hours a day.
Live Chat
Start a live chat from any page on the site. This is the fastest route to immediate assistance.
Available 24/7
Email Support
Write to us by email for more detailed issues. We aim to respond as quickly as possible.
Common questions about responsible gaming
Enjoy safely —
qoki is always by your side
Responsible betting means a more enjoyable experience. Use all of qoki's protection tools and play with peace of mind.